Soffun Refund Policy

At Soffun, we value your satisfaction and aim to provide a seamless and enjoyable experience. Please read our refund policy carefully to understand your rights and options regarding refunds and exchanges.

1. Denard Token Refunds

• You are allowed to request a refund for your Denard token purchase within 7 days of the purchase date.
• Refund requests can be made by contacting our customer support team with your purchase details.
• Once the refund is processed, the Denard tokens will be removed from your account.

2. Tips

• Tips given to creators are non-refundable.
• We encourage users to carefully consider their tips before finalizing the transaction.

3. Event Exchanges

• If you are dissatisfied with an event you purchased, you may exchange it for another event up to 2 times per month.
• Exchanges must be requested within 7 days of the original event purchase.
• Please note that exchanging an event will limit your ability to interact with the creator’s event.
• To exchange an event, please contact our customer support team with your purchase details and the event you wish to exchange for.

4. General Guidelines

• All refund and exchange requests will be reviewed and processed by our customer support team.
• We reserve the right to decline refund or exchange requests that do not meet the criteria outlined in this policy.
• For any questions or assistance regarding refunds or exchanges, please contact our customer support team at [support email/contact information].

Thank you for being a part of the Soffun community. We are committed to providing you with the best possible experience and appreciate your understanding of our refund policy.

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Contact us at admin@soffun.live for questions related to refunds and returns.